Mobile Collateral - HPE

Why relationship-based support makes good business sense

Business white paper

A burgeoning digital economy and buzz around IoT means business must innovate faster than ever before. Stepping up to personalized support is now a necessity.

Support evolves with the times

With today's rapid pace of business, windows of opportunity close rapidly. To meet complex customer demands, consistent innovation is essential. The burden is on IT to uncover every advantage to expedite the delivery of new processes, apps, and services. IT may only need to look to an established fixture: their trusted support partner.
IT support services have come a long way. Many identify the technical support with a first-line help desk to resolve specific issues and have necessarily evolved with the advent of the cloud, digital, IoT, among other trends. While resolving technology issues via a call center remains an important piece of the support picture, by far, it is no longer the only service. With today's dynamic business environments, IT is critical to business success and must handle more complex technologies from more vendors, and at hyperspeeds. Relationship-based support is a service that IT and business are finding valuable.
This kind of support offers personalized and tailored services tailored to a customer's environment. It's designed to help achieve the speed, agility, and performance needed for faster innovation. Support that offers such attributes is one that can flexibly handle both ongoing tactical data center activities as well as help IT transform to meet future business requirements and transformation.