Data sheet

HPE Datacenter Care Add-On Service

Service description

This HPE Datacenter Care Add-On Service data sheet describes HPE Datacenter Care Add-On Service, a packaged support offering that provides a mechanism for attaching HPE Datacenter Care support to new products being added into an existing HPE Datacenter Care (DC) environment. To be eligible to purchase HPE Datacenter Care Add-On Service you must already have an existing Datacenter Care environment covered under HPE Datacenter Care support through either:
  • An existing Statement of Work (SOW) for Datacenter Care Services that includes coverage for the environment where the new products will be added.
  • The purchase of HPE Datacenter Care Starter Pack Service packaged support offering for the environment in which the products will be added.
Eligible additions to the above is enabled by your placement of an acceptable order as follows:
  • For the HPE Datacenter Care Add-On Service purchased for products added under an existing SOW: The service features provided for products added via DC Add-On will be as set forth in the SOW.
  • For HPE Datacenter Care Add-On Services purchased with HPE Datacenter Care Starter Pack Services: The services features provided for products added via DC Add-On Services will be as set forth in this data sheet, including any relevant sections of the Datacenter Care Data sheet as specified below.
When you purchase the Datacenter Care Add-On service, it extends certain core HPE Datacenter Care support features provided under either: i) your underlying SOW or ii) HPE Datacenter Care Starter Pack Service, as applicable, to the new product. This includes an assigned account team led by a trained HPE account support manager (ASM), enhanced call handling and relationship management. In addition and depending on the type of product you are adding to your HPE Datacenter Care environment, various technology-specific proactives or other support options may be included in one of two ways as follows:
  • Technology specific proactive support features or other support options included in your HPE Datacenter Care contractual service and outlined in your underlying HPE Datacenter Care SOW.
  • Technology specific proactive support features or other support options purchased separately via HPE Datacenter Care Service Credits and described in the HPE Datacenter Care Service data sheet.