Frequently asked questions

IT Hardware Recycling Service for HPE Customers


Information below applies to HPE's hardware recycling service (the "Service"). FAQs do not cover all details of the Service. More information for specific locations can be found at, as well as in the terms and conditions or other communications with requestors of the Service.

1. Does HPE's recycler network maintain industry certification?

All recyclers supporting the Service have ISO certification, though it varies by country whether all or a subset of ISO 9K (quality), 14K (environmental), and 18K (safety). Additionally, all of these recyclers must adhere to HPE Hardware Recycling Standards (see question #2), including a requirement to have an environmental management system (EMS). The EMS may be ISO 14K or other systems. Service recyclers also are certified to applicable industry standards, such as e-Stewards, R2, WEEELABEX, or others depending on the country. When HPE supports specific customer projects, HPE can share the name of the recycler(s) supporting the project and identify the specific certifications in effect.

2. What is HPE's audit protocol for recycling services?

Every electronic hardware recycling contractor retained by HPE to deliver the Service globally must adhere to HPE Hardware Recycling Standards. The HPE Standards not only address environment and safety, but also incorporate Responsible Business Alliance (formerly EICC) social responsibility and other provisions. HPE retains a professional, independent auditing firm to conduct cyclical audits to help ensure conformance with standards - this process includes Corrective Action Plan (CAP) issuance and tracking to completion.