Frequently asked questions

HPE Nimble Storage PSM Service

General PSM questions

What is the HPE Nimble Storage Proactive Support Manager (HPE Nimble Storage PSM) Service?

Answer: HPE Nimble Storage PSM is a liaison service that acts as your trusted advisor and an extension of your team that will be with you every step of the way. The service provides a smooth transition from install, to integration, to break/fix, through expansion.

Will HPE Nimble Storage PSM be involved in the IT planning at the support engineer (SE) or storage architect level?

Answer: Yes, HPE Nimble Storage PSM can serve as the project planner, providing proactive and reactive resources, best practices, and navigate challenges for you. The service will work in collaboration with internal resources proactively to ensure your IT goals are met.