Frequently asked questions

HPE Proactive Care

Contract startup and activation

How do I link my Service Agreement?

Go to the Link Service Agreements page in the HPE Support Center to begin the process. If you don't have an HPE Passport ID, you'll be prompted to create one when signing in to the HPE Support Center. Watch the linking contracts video for more information.

What if I do not link my Service Agreement to my HPE Passport ID?

If you do not link your HPE Proactive Care service agreements to your HPE Passport ID, you will not receive your HPE Proactive Care reports (proactive scan, firmware and software version report, and incident reports).