Solution brief

Authorized, authentic, and accountable

Keeping your IT stable, reliable, and at peak performance is of critical importance to your business. And it's important to take into account many factors when choosing a service provider. But how do you assess the differences in the value delivered by different providers, taking into account regulations, security, access to firmware and patches, and so much more? A service provider must be able to meet the needs of both your IT and business, as well as have all of the expertise and tools needed to support you, when you need it.
There are significant differences in the capabilities of HPE Pointnext, the services arm of Hewlett Packard Enterprise, and its authorized service providers as compared to unauthorized, third-party maintainers. These differences matter and can impact your experience and infrastructure availability. By understanding these differences, you can make the best choice for your needs.

Ask yourself these questions

  • How does the support provider train their engineers?
  • What certifications do they have?