Reference guide

Enable connectivity for HPE StoreOnce systems

Call home benefit

Periodically, HPE StoreOnce transfers the diagnostic information such as system configuration data, customer information data, and system events to Hewlett Packard Enterprise for remote diagnostic analysis and proactive fault detection.
Any critical alerts that are generated by HPE StoreOnce Backup system are transferred immediately to HPE for analysis and quick response, when necessary.

Network prerequisites for call home to work

Firewall and port requirement for configuring outbound connectivity on HPE StoreOnce

Outbound connection enables diagnostic data transfer such as events, configuration files for remote diagnosis, and more. The mode used for communication to HPE connection portal for diagnostic data transfer (outbound) is listed as follows.