Solution brief

Take control - Drive business innovation

A new kind of support, designed specifically for HPE SimpliVity - giving you easy access to information, advice, and guidance.

Maintain stability, reduce problems, and make the most of your HPE SimpliVity solution. Keep your focus on driving business results.

Your experience

  • Achieve increased levels of self-sufficiency by getting the knowledge you need more quickly and still get enhanced support when you need it
  • Get access to superior problem resolution processes with an enhanced call experience and incident management, rapid connection to technical experts, and start-to-finish case management
  • Gain control by learning about and implementing best practices by taking advantage of the self-solve knowledge library, so you can fix it fast Participate with other HPE SimpliVity users in moderated online forums with a priority 2-day support response for unanswered questionsAccess best practice videos from support experts to help you manage the operation, configuration, and capacity of your HPE SimpliVity solution
  • Receive enhanced access to experts, to ask support questions about videos and HPE SimpliVity solution usage and operational tasks including:General advice and guidance on the usage and operation of the HPE SimpliVity softwareCapacity management advice including help with managing capacity trends, guidance with managing backup and data retention, and help with capacity rebalancingGuidance with the general configuration of the HPE SimpliVity solution