Service brief

HPE Continuous Improvement Program

Service description

Fast-growing business demands facilities that feature availability and capacity to process applications and data. It should support the modern go-to-market strategy - hybrid cloud, data analytics, high-performance computing (HPC), artificial intelligence (AI), and more. Here's where the HPE Data Center Facilities (HPE DCF) experts help customers' operations team to identify pain points in space utilization and power/cooling limitations versus business and IT capacity plan. HPE Continuous Improvement Program helps meet service levels in many areas while operating conditions are tuned for outstanding performance.
Domains are covered based on customer requirements, clearly stated in a custom statement of work (SOW), such as technical capacity assessment, gap analysis versus IT capacity plan, recommendations to close the gap, and action plan and reporting. It also includes operations procedure improvement, along with regular visits to follow up on a mid-term so that the improvement plan is executed.

Service benefits

This service provides the information and assistance necessary to develop and implement a continuous improvement program (CIP). The main benefits are:
  • Delivering IT computing services with effective capacity management capabilities and service levels required to support the business at a reasonable cost, from the facility's perspective.
  • Achieving the desired level of service management capability.