Data sheet

HPE Datacenter Care Starter Pack Service

Service description

This Hewlett Packard Enterprise (HPE) Datacenter Care Starter Pack Service data sheet describes HPE Datacenter Care Starter Pack Service, a packaged support offering that provides Datacenter Care relationship management and environment service features as detailed in this datasheet, and a mechanism for Customers to purchase HPE Datacenter Care support service coverage through the purchase of these services along with HPE Datacenter Care Add-On Service (DC Add-On) for products in the Customer's data center environment. The HPE Datacenter Care Starter Pack Service along with DC Add-On Services provides an alternative to purchasing HPE Datacenter Care through a statement of work (SOW). When purchasing the HPE Datacenter Care Starter Pack Service, Customers add products into the HPE Datacenter Care Starter Pack Service environment by ordering the applicable DC Add-On Service which extends the HPE Datacenter Care Starter Pack Service features, as detailed in this datasheet, to those products through the term of the HPE Datacenter Care Starter Pack Service. HPE Datacenter Care Starter Pack Service does not include proactive technical services for HPE products, however Customers can add such services through the purchase of HPE Service Credits. The HPE Datacenter Care Starter Pack Service and HPE Service Credits are enabled by customer placement of an acceptable order pursuant to this datasheet.

Service benefits

HPE Datacenter Care Starter Pack Service is designed to help Customers in the following areas:
  • An assigned account team that understands the Customer's IT environment and business objectives and provides a single point of contact within HPE for the service features outlined below
  • Help with proactive issue identification and advice on potential mitigation of risks for products under DC Add-On Services coverage
  • Case reporting to help avoid the unnecessary escalation of routine issues for products under DC Add-On Services
  • Access to specific digital education services to help customers develop skills to manage their environment